One hundred and sixty-one home-based customer service representatives who work for Frontier Communications in Texas overwhelmingly won a mail ballot election to join CWA. A strong inside organizing committee was supported by officers and activists of CWA Local 6171 and by District 6 organizing staff.
The committee set up an effective network to share information and updates on a daily basis. They overcame the challenge of an all home-based workforce by reaching out and meeting agents at stores, restaurants, and at homes in addition to connecting via text, social media, and phone calls. Members of Local 6171, which represents several Frontier units in District 6, were at every committee meeting to talk about how a union voice makes a difference at Frontier.
Home-based customer service representatives with Frontier Communications in Texas are joining CWA.